May 2020
Greetings!
Suddenly everything got more complicated!
Here are tips to streamline your operations and keep customers comfortable in this unprecedented season.
Safety first. People are home and are going to be watching everything that goes on in their neighborhoods. Put your customers' nerves at ease by letting them know your safety procedures and be sure your employees follow them.
Communicate proactively. Contact customers directly to let them know your services, hours and plans to meet their needs. Make use of email, text and phone calls to connect. Postcards can physically remind customers to call you.
Refocus frazzled customers. Sometimes they need to be reminded that their yard needs to be properly cared for - and that they should carry forward with services to avoid disappointment later.
Pre-sell summer services. Maximize customer satisfaction - and your sales opportunities - by selling your full menu of services to every client. Develop "leave behinds" to promote additional services and add-ons to book summer work. Ask us if you need help with this.
Be a bright spot in each customer's day. Now more than ever, having a relationship with a trusted local professional is really valued. In this time of isolation, make an extra effort to connect. Be friendly, go the extra mile to serve and say "thank you" as often as you can.
In what ways can we support you right now?
The Team at MPR Supply
How Contractors Can Survive the COVID-19 Crisis
And Come Out Ahead in the Recovery!
How can you continue to thrive with a whole new set of challenges facing your business.
It's time to make a plan for the future!
We're excited to share with you a free guidebook that presents 9 practical ways you can strengthen your business now for an inevitable recovery from the COVID-19 downturn.
Get focused. Take decisive action. Rally your team.
Click HERE for your copy!
Avoid the "Big Box"! Why You and Your Customers Should Invest in Pro-Grade Patio Lights
Patio string lighting is a hot trend for outdoor living. It's no wonder why the big box stores have gotten into of the business of selling patio lighting kits. Similar to landscape lighting, these kits make big promises, but the product does not hold up to the test. Buyer beware! Here are some key differences to point out to your customers:
- Big box kits can't be connected to 12-volt landscape lighting systems. Prime Patio offers string lights that connect to the landscape lighting transformer for a fast, safe installation.
- Big box kits are typically not LED. LED systems can save up to 70% in electricity use over the life of the system. Plus the lamp life is 10-times longer than traditional incandescent.
- Big box kits use thin wire. Prime Patio systems include heavy-duty components that stand up to wind and weather.
Skip the kits and ask us about adding professional Prime Patio lighting into your list of services. You'll be glad you did!
Rain Bird's Popular ESP-ME3: The Most Advanced Residential Controller Yet!
The new ESP-ME3 builds on the station modularity and easy programming of the ESP-Me WiFi ready controller and adds flow sensor compatibility for accessible, reliable system control.
Powerful Accessories Smart weather adjustments and flow monitoring available through the LNK WiFi module and a wired flow sensor. The flow sensor provides real-time alerts of system conditions, allowing you to react to system problems quickly.
Simple to Use Reduced dial positions and a back-lit screen make programming easy to understand and explain.
Flexible Installation Indoor or outdoor use and expandable up to 22 stations.
Click here to get all of the details on this great new product.
FREE Irrigation Electrical Training Videos in Spanish
Regency Wire and Cable has introduced a complete series of videos in Spanish on irrigation electrical installation and troubleshooting. Help your team save time and labor by following time-saving diagnostic techniques.
Click the links to view the videos.
Solving Electrical Problems at the Valve - Spanish
How to Make Waterproof Splices - Spanish
Troubleshooting an Irrigation Valve that Won't Activate - Spanish
Don't Let Traditional WiFi Range Issues Get in the Way of Smart App-Based Control: Choose the Toro SMRT Logic!
Toro introduces SMRT Logic™ and SMRTscape™ for mobile landscape control anywhere, anytime.
It offers unparalleled remote control of your clients' irrigation, outdoor lighting, and other landscape features through your smartphone, tablet, or computer. Fully compatible with the Toro EVOLUTION Series controller; TMC Series controllers; and Custom Command controllers; as well as, Irritrol® irrigation controllers and Unique Lighting Systems® installations.
Simple plug and play operation that allows the SMRT Logic to sync with the homeowner's router and connect to the internet without the need for network passwords.
Communicates to the homeowner's controllers (up to 10) and/or outdoor landscape features via a proprietary 900 MHz radio signal, as opposed to relying on the property's Wi-Fi network.
The SMRTscape companion app is available for Android and iOS devices. It can also be accessed at SMRTscape.com. The program allows users to enter information about a property's irrigation system, upload photos, customize settings, and then manipulate the irrigation program.
Explore the many ways SMRTscape can grow your business. Ask us for details.
How to Line Up More Work for Summer:
Implement Service Evaluations
Q: How can you capture future work during spring irrigation service visits?
A: Create a "20 point service check-up" sheet.
Just make a list of 20 things that your technicians should check for with every spring start up.
Some favorite things to list are: heads that need to be raised/lowered, if the system has a rain sensor, riser-mounted heads that could be converted to high-pops, coverage problems and more.
Also record other landscape needs: drainage problems, landscape lighting fixtures, etc.
Pointing out opportunities to improve your customer's landscape will increase their satisfaction with your service, make you look more professional and boost sales.
Provide the customer with a summary including options and pricing for any corrective actions.
Train technicians to walk through the form so the client understands what needs to be done to make the irrigation system more water efficient.
Keep a copy of the form on file (or virtually in your service software like Service Titan) so you can follow up with the client later to sell the items recommended.