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May 2017

Greetings!
 

Contractors hate the dreaded customer call-back.  Doing the same task twice wastes time and chews up profits.  You can't get to other customers because you're back at the same place.


Customers hate them too.  They have to take time to complain and then take time off work to wait for a technician.  They vent their frustrations on on-line reviews, hurting your company's reputation.

Here are four important ways to reduce callbacks this spring:

1) Improve communication between the office and the field. Get incoming customer requests accurately and completely noted on work orders. And be sure technicians read the information in detail.

2) Set customer expectations up front.  Be detailed on quotes and realistic about how services will make improvements on landscape health.  There are a lot of things you can't control (weather, etc.).  Be sure your customer understands those.

3) Train your technicians on the RIGHT procedures. You can't afford to have crew members doing it "their way".  You must have everyone doing things according to your "rule book".  Cutting corners and steps often ends in heartache.

4) Use checklists to close out both new installations and service visits.   Checklists require your crews to verify things are done correctly before they leave the site.  5 minutes with a thorough checklist can save hours of wasted time correcting deficiencies during callbacks.   

   

The Team at MPR Supply

 

Take advantage of special offers on these Rain Bird Products:

Drip Tubing: Buy 3 Rolls, Get One FREE.  
Free roll must be of equal or lesser value / same size.

1804 Series Standard 4" Spray Body   extra $0.10 off per unit
Must purchase in case quantities for special price

1804SAM and 1804PRS extra $0.25 off per unit

Offers end May 31, 2017

 

 

 

Avoid the Big Box!  Get Professional Patio Lights at MPR    

 

Patio string lighting is a hot trend for outdoor living. It's no wonder why the big box stores have gotten into of the business of selling patio lighting kits.   Similar to landscape lighting, these kits make big promises, but the product does not hold up to the test.   Buyer beware! Here are some key differences to point out to your customers:

  • Big box kits can't be connected to 12-volt landscape lighting systems.   Prime Patio offers string lights that connect to the landscape lighting transformer for a fast, safe installation.
  • Big box kits are typically not LED.   LED systems can save up to 70% in electricity use over the life of the system. Plus the lamp life is 10-times longer than traditional incandescent.
  • Big box kits use thin wire.  Prime Patio systems include heavy-duty components that stand up to wind and weather.

Skip the kits and ask us about adding professional Prime Patio lighting into your list of services. You'll be glad you did!

 

 

 

 

Toro Announces WiFi Enabled Controllers   

  

Toro introduces SMRT Logic™ and SMRTscape™ for mobile landscape control anywhere, anytime.

SMRT Logic works in harmony with the SMRTscape app to enable mobile wireless control of irrigation systems, outdoor lighting and more using a smart phone, tablet or PC.


Installation is easy. Simply plug in the SMRT Logic device and let it sync to the cloud-based SMRTscape app. SMRT Logic uses proprietary RF technology to securely access irrigation system information from SMRTscape. This technology allows the device to operate at a range up to three times greater than other "wi-fi" irrigation systems. It also means that SMRT Logic does not need to tap into a homeowner wi-fi network, so there is never a need to share private network passwords or passkeys with the contractor or landscape service provider. Contractors can operate the system on a homeowner's behalf and the owner's network remains secure.


Even more convenient, SMRT Logic works with new or existing Toro® EVOLUTION®, TMC-424, TMC-212 and Custom Command Controllers, as well as Irritrol® Kwik Dial®, Rain Dial® and Total Control®. Therefore, contractors can stick with a proven professional irrigation controller that they know and trust. A single account on SMRTscape can control up to 10 different locations with multiple irrigation and landscape control devices at each location, making SMRT Logic one of the most economical and versatile mobile landscape control units on the market.

The SMRTscape companion app is available for Android and iOS devices. It can also be accessed at SMRTscape.com. The program allows users to enter information about a property's irrigation system, upload photos, customize settings, and then manipulate the irrigation program.

 

 

 

Never Change Nozzles Again with K-Rain's RPS Select Rotor     

    

Imagine....  taking the RPS Select to all your service calls.


Just one rotor, leave the nozzle trees behind.


Easily find the correct arc setting AS WELL AS the perfect water flow with just a turn of a key.

Increase your productivity on every job!  Use the RPS Select and provide your clients with the greenest lawns in the neighborhood.


Conveniently supply matched precipitation without changing nozzles! The only rotor available with this technology. Take advantage of this exclusive technology... your clients will use 30% less water, which translates into huge water bill savings!



FOUR FREE SPRINKLERS IN A CASE  (Buy 16 Get 4 FREE!)
  
Limit 20 Free rotors per customer. 
Through June 30, 2017.   Download full details here

 

 

 

 

Atlantic's New and Improved Color Changing Remote        

 

The new remote offers easier access to the 48 different colors and 17 patterns of the Color Changing Colorfalls and SOL Color Changing Lights. An easy to use, clearly labeled button pattern flows from left to right and from top to bottom. Separate speed, mode and brightness controls make finding the perfect combination a breeze, not a chore.

 

The Remote pairs with a redesigned external antenna on the receiver, fully sealed against the elements, to triple the range of older units. The 2.4gH frequency eliminates interference and increases penetration of solid objects for even better reception up to 100 feet away! The new Remote comes standard with all current Color Changing Colorfalls and SOL Color Changing Lights, and is compatible with all existing Color Changing Lighting.

 

For step-by-step instructions on how to use the new Color Changing Remote control, watch the instructional video, here.

 

 

 

Bull BBQ - The Story Behind The Industry's Best   

 

In 1992, Mark Nureddine & his partner began with an idea to develop a business creating the deliverable "Outdoor Kitchen Concept" out of their garage. Today, over 23 years later, Bull Outdoor Products Inc. has grown immensely, and reached widespread prominence in the grilling industry.

Of the many reasons for Bull's success is that they have thoroughly researched the grill industry to bring to the consumer products that are 'second to none!' Bull's AWARD WINNING GRILLS are designed engineered and master crafted with the finest materials available. All of the grills are CSA Gas Certified.

Bull's research in the grill industry has become even more cutting-edge, utilizing engineering experts at California Polytechnic to create the new ReliaBULL technology. Typical grills feature unpredictable heating across the surface. New ReliaBULL technology was created to eliminate uneven heating on your grill, making your outdoor grilling experience extraordinary.  With its superior products, facilities, and team, Bull pioneered the concept of outdoor barbecue islands, recognizing the need for backyard barbecue enthusiasts to bring their grilling talents to match those of professional chefs! 


We're proud to offer the complete Bull BBQ line to our customers.    Check it out here. 

 

 

 

Online Training Portal:  Fill Training Gaps Now 

 

There is no better way to learn than by doing! Jump right in and go through the process. Experience what it's really like by baptism by fire.

 

In-person training is and always will be the most effective, thorough way to train. Unfortunately, it leaves some gaping holes. For example, it is not always offered when you or your employees need it. Experienced employees could take on the task of training, but it is extremely time consuming and shouldn't they be the ones out making sure your jobs are getting done?

 

Our online training fills in those holes. With online training, you can train employees no matter the season, no matter the schedule. With tracking available to see what your employees have completed, this is a great training tool!

 

Contact [email protected] to sign up today!

 

 

 

The Fastest Saddle For Poly from Blazing


You gotta see it to believe it.   Check it out in their new video.