Greetings!
Contractors hate the dreaded customer call-back. Doing
the same task twice wastes time and chews up profits. You can't get to other
customers because you're back at the same place.
Customers hate them too. They have to take time to complain and then
take time off work to wait for a technician. They vent their
frustrations on on-line reviews, hurting your company's reputation.
Here are four important ways to reduce callbacks this spring:
1) Improve
communication between the office and the field. Get incoming
customer requests accurately and completely noted on work orders. And be sure
technicians read the information in detail.
2) Set customer
expectations up front. Be detailed on quotes and
realistic about how services will make improvements on landscape
health. There are a lot of things you can't control (weather,
etc.). Be sure your customer understands those.
3) Train your
technicians on the RIGHT procedures. You can't afford to
have crew members doing it "their way". You must have
everyone doing things according to your "rule book". Cutting
corners and steps often ends in heartache.
4) Use checklists to
close out both new installations and service visits.
Checklists require your crews to verify things are done correctly before they
leave the site. 5 minutes with a thorough checklist can save hours of
wasted time correcting deficiencies during callbacks.
The Team at MPR
Supply
Take advantage of special offers on these Rain Bird Products:
Drip Tubing: Buy 3
Rolls, Get One FREE.
Free roll must be of equal or lesser value / same size.
1804 Series Standard
4" Spray Body extra $0.10 off per unit
Must purchase in case quantities for special price
1804SAM and 1804PRS
extra $0.25 off per unit
Offers end May 31, 2017
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Avoid the Big Box! Get Professional Patio Lights at MPR
Patio
string lighting is a hot trend for outdoor living. It's no wonder why the big box stores have gotten into of the
business of selling patio lighting kits.
Similar to landscape lighting, these kits make big
promises, but the product does not hold up to the test. Buyer
beware! Here are some key differences to point out to your customers:
- Big box kits can't be connected to 12-volt landscape
lighting systems. Prime
Patio offers string lights that connect to the
landscape lighting transformer for a fast, safe installation.
- Big box kits are typically not LED. LED systems
can save up to 70% in electricity use over the life of the system. Plus
the lamp life is 10-times longer than traditional incandescent.
- Big box kits use thin wire. Prime
Patio systems include heavy-duty components that stand up to wind
and weather.
Skip the kits and ask us
about adding professional Prime Patio lighting into your list of services. You'll be glad you
did!
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Toro Announces WiFi Enabled Controllers
Toro introduces SMRT Logic™ and SMRTscape™ for mobile
landscape control anywhere, anytime.
SMRT Logic works in harmony with the SMRTscape app to enable mobile wireless
control of irrigation systems, outdoor lighting and more using a smart phone,
tablet or PC.
Installation is easy. Simply plug in the SMRT Logic device and let it sync to
the cloud-based SMRTscape app. SMRT Logic uses proprietary RF technology to
securely access irrigation system information from SMRTscape. This technology
allows the device to operate at a range up to three times greater than other
"wi-fi" irrigation systems. It also means that SMRT Logic does not
need to tap into a homeowner wi-fi network, so there is never a need to share
private network passwords or passkeys with the contractor or landscape
service provider. Contractors can operate the system on a homeowner's behalf
and the owner's network remains secure.
Even more convenient, SMRT
Logic works with new or existing Toro® EVOLUTION®, TMC-424, TMC-212 and
Custom Command Controllers, as well as Irritrol® Kwik Dial®, Rain Dial® and
Total Control®. Therefore, contractors can stick with a
proven professional irrigation controller that they know and trust. A single
account on SMRTscape can control up to 10 different locations with multiple
irrigation and landscape control devices at each location, making SMRT Logic
one of the most economical and versatile mobile landscape control units on
the market.
The SMRTscape companion app is available for Android and iOS
devices. It can also be accessed at SMRTscape.com.
The program allows users to enter information about a property's irrigation
system, upload photos, customize settings, and then manipulate the irrigation
program.
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Never Change Nozzles Again with K-Rain's RPS Select Rotor
Imagine.... taking the
RPS Select to all your service calls.
Just one rotor, leave
the nozzle trees behind.
Easily find the correct arc setting AS WELL AS the perfect water flow with
just a turn of a key.
Increase your
productivity on every job! Use the RPS Select and
provide your clients with the greenest lawns in the neighborhood.
Conveniently supply
matched precipitation without changing nozzles! The only
rotor available with this technology. Take advantage of this exclusive
technology... your clients will use 30% less water, which translates into
huge water bill savings!
FOUR FREE SPRINKLERS
IN A CASE (Buy 16 Get 4 FREE!)
Limit 20 Free rotors per customer.
Through June 30, 2017. Download
full details here!
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Atlantic's New and Improved Color Changing
Remote
The new remote offers easier access to the 48 different colors
and 17 patterns of the Color Changing Colorfalls and SOL Color Changing
Lights. An easy to use, clearly labeled button pattern flows from left to
right and from top to bottom. Separate speed, mode and brightness controls
make finding the perfect combination a breeze, not a chore.
The Remote pairs with a redesigned external antenna on the
receiver, fully sealed against the elements, to triple the range of older
units. The 2.4gH frequency eliminates interference and increases penetration
of solid objects for even better reception up to 100 feet away! The new
Remote comes standard with all current Color Changing Colorfalls and SOL
Color Changing Lights, and is compatible with all existing Color Changing
Lighting.
For step-by-step instructions on how to use the new Color
Changing Remote control, watch the instructional video, here.
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Bull BBQ - The Story Behind The Industry's Best
In 1992, Mark Nureddine & his partner began with an idea
to develop a business creating the deliverable "Outdoor Kitchen
Concept" out of their garage. Today, over 23 years later, Bull Outdoor
Products Inc. has grown immensely, and reached widespread prominence in the
grilling industry.
Of the many reasons for
Bull's success is that they have thoroughly researched the grill industry to
bring to the consumer products that are 'second to none!' Bull's AWARD
WINNING GRILLS are designed engineered and master crafted with the finest materials
available. All of the grills are CSA Gas Certified.
Bull's research in the grill industry has become even more
cutting-edge, utilizing engineering experts at California Polytechnic to
create the new ReliaBULL technology. Typical grills feature unpredictable
heating across the surface. New ReliaBULL technology was created to eliminate
uneven heating on your grill, making your outdoor grilling experience
extraordinary. With its superior products, facilities, and team, Bull
pioneered the concept of outdoor barbecue islands, recognizing the need for
backyard barbecue enthusiasts to bring their grilling talents to match those
of professional chefs!
We're proud to offer the complete Bull BBQ line to our customers.
Check
it out here.
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Online Training Portal: Fill Training Gaps Now
There
is no better way to learn than by doing! Jump right in and go through the
process. Experience what it's really like by baptism by fire.
In-person training is and always will be the most effective,
thorough way to train. Unfortunately, it leaves some gaping holes. For
example, it is not always offered when you or your employees need it.
Experienced employees could take on the task of training, but it is extremely
time consuming and shouldn't they be the ones out making sure your jobs are
getting done?
Our online training fills in those holes. With online
training, you can train employees no matter the season, no matter the
schedule. With tracking available to see what your employees have completed,
this is a great training tool!
Contact [email protected] to sign up today!
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The Fastest Saddle For Poly from Blazing
You gotta see it to believe it. Check it out in their new
video.
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